Return Policy & Terms of Sale
At Ezekiel & Stearns we stand behind the quality of our craftsmanship and will make things right if you are not satisfied with your purchase. We believe that we can we can work together with our customers to make every purchase a positive experience. Each piece is carefully inspected before leaving our shop but in the event you are not satisfied with your merchandise, simply follow these instructions.
You may return the unused item in its original packaging within 15 days. A refund of the merchandise and taxes (Taxes only collected for sales within Missouri) minus our cost of shipping.
Upon return, your merchandise will be inspected. Merchandise must be in new condition and a restocking fee of 25% will apply.
*Note buyer is responsible for return shipping.
Send Return items to:
Ezekiel & Stearns
2244 Rose Lane
Pacific, MO 63069
TERMS AND CONDITIONS
Inspection and Acceptance:
You must make any claims for damage, shortage, or errors at the time your merchandise is delivered to you. If you do not make a claim at that time, you will be deemed to have accepted the products and you cannot revoke your acceptance. After such acceptance, you will have no right to reject the products for any reason.
Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket (bill of lading), as it is much easier to have these problems corrected when denoted on the delivery ticket. PLEASE DENOTE ANY DAMAGES OR DEFECTS ON DELIVERY SLIP EVEN IF YOU KEEP AN ITEM. If your delivery is taking place during our normal business hours M-F 8:00AM-5:00PM CT please call us and we will help you determine what to do. (contact number located on shipping document)
* Natural flaws and imperfections in wood add to a piece’s beauty and charm and should not be viewed as damages or defects.
Occasionally, the furniture may experience minor damage during shipment.
In the event that your merchandise arrives damaged or defective please send pictures to firstname.lastname@example.org we will send a replacement part right away.
* We will need pictures of packaging and the damaged part.
* We will need the damaged item to be returned to us. We will cover the cost of return shipping and will provide a return shipping label.
All items are pre-assembled at our shop to ensure quality and then disassembled before shipping. Shipping items disassembled or partially disassembled greatly reduces the cost of shipping and the risk of your item being damaged in transit. Items are shipped with assembly instruction and hardware. Customer is responsible for assembly. Some items may come partially assembled for customer convenience.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
Clearance items, are considered final-sale items and cannot be returned
-We make each piece by hand and when making anything by hand there will be minor imperfections. Items may vary by a fraction of an inch.
-There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
-Real wood expand and contracts seasonally all sizes are exact when they are crafted however your piece may expand or contract slightly.
THERE ARE NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THAT APPLY TO THIS SALE. Ezekiel & Stearns IS NOT LIABLE FOR DAMAGES OF ANY SORT INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES.